Services

What Our Clients Say

“This woman has such strong work ethics and never disappoints. Her skills are beyond compare. To see her work is truly amazing and something thing you will never forget. We have been working with Patty and her team for many years.” – A.W.
​“Thanks for all the work that you did. Our client is so happy to have the transcription done so we can finally move forward. It looks great; thanks for being a part of helping him tell his story.” – E.A..
“Patty is perfect! She does the job quickly, accurately and as far as I'm concerned, no one does transcriptions better. Plus, she's a joy to work with. What more could you want?" – M.V.
“Patty is an amazing person and I am happy to recommend her and her transcription services. She distinguishes herself as a person with integrity, focus and passion for what she does.” - B.M.

our services

timely turnaround

Turnaround time

We provide high quality, affordable transcription services to you and meet your deadlines.

We go that extra mile to ensure every project is completed to your satisfaction.

(We are available weekends if scheduled in advanced.)

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Verbatim or Semi-Verbatim Transcript

A verbatim transcript is a word for word transcript of audio to text. Verbatim includes all umms and ahh’s, stuttering and false starts. 

A semi-verbatim or “cleaned up” transcript is one that eliminates the umms and ahhs, stutters and duplication of words, excessive “you knows,” chitchat that does not pertain to subject matter.

work together

confidentiality

We will never outsource your audio or video files to any outside company or random transcribers on the internet, which many online companies now do. Remember cheaper is not always better, because your sensitive company information and your client’s information could get in the wrong hands and be discussed and shared randomly online. Your privacy and confidentiality is our priority.

FAQ

Most frequent questions and answers

1. Do a test of the equipment and all microphones and play it back to ensure the equipment is hooked up properly and that you are getting a clear recording. Check your recorder for hums, faulty microphones, bad connections or loose wires. Make sure the audio is recorded on the correct speed. Plug recording device into wall outlet if possible OR make sure the batteries are fresh and be sure to always change them often, as worn down batteries will affect the quality of the audio.

2. We can also transcribe digital audio and video files, i.e. MP3, MP4, WAV, WMV, MPEG4 files, etc.

3. Always use an external microphone if possible, and more than one microphone if there are several people in session or a larger room. Have anyone speaking sit close to the recording device.

4. Please instruct everyone at the hearing/interview or focus group to speak loudly and clearly into the microphones or position the person(s) in front of the recording device. If they do not speak into recorder or microphone the audio may not be clear. If necessary, remind them again during the session.

5. For legal proceedings, please have each person (attorneys, clients, etc.) introduce themselves and spell their names when introducing themselves. Ask that only one person speak at a time and remind them again during the hearing/interview if necessary. Try to eliminate side conversations. It will also help greatly if people do not interrupt each other. (It makes it very difficult to transcribe when more than one person is talking at the same time.)

6. Beware of background noise (fans, air conditioners, sirens, ruffling papers, open windows, and doors, etc) in the room that creates extraneous noise and can affect the quality of your audio and avoid sliding the recording device or microphones on the table, if anyone is speaking.

7. If someone in the room has a persistent cough, ask him/her to turn away from the microphone or recording device when coughing, so the other people’s words are not overshadowed.

The following, but not limited to:

  • Academic
  • Branding Sessions
  • Case Studies
  • Conference Calls
  • Conference Sessions
  • Corporate Productions
  • Corporate Videos
  • Court Hearings
  • Documentaries
  • Focus Groups
  • Forums
  • Group Interviews
  • Instructional videos
  • Interrogations Interviews
  • Investigations
  • Key Informant Interviews
  • Law Enforcement (Fully Vetted)
  • Legal Proceedings
  • Man on the Street Interviews
  • Media/Video Broadcasts
  • Meetings​
  • One on One Interviews
  • Panel Discussions
  • Phone Recordings
  • Podcasts
  • Presentations
  • Prison Recordings
  • Radio Broadcasts
  • Sales Meetings
  • Seminars
  • Teleconferences
  • Telephone Calls/Recorded Calls
  • Telephone Interviews
  • Town Hall Meetings
  • Training Sessions
  • Training Videos
  • Television Broadcasts
  • Videos
  • Webinars

We accept all digital and analog formats of audio and video files.

​We can transcribe your digital files; for example DCR, DSS, MP3s, WAV, WMA, MPEG4, MP4, (just to name a few. You can send us your audio and video files, as an email attachment (if it’s not too large), or we have a secure online FTP site that you can upload your files to and we can retrieve them. We can also retrieve files from your FTP site. There are also free file transfer sites available, such as Dropbox, Box, Hightail.com.

You will receive your completed transcript back by email, in a Word file or PDF file if that is your preference, as soon as the project is completed. If you have several interviews or focus groups or a larger project, we will email them to you as we complete each one.

Account status is available at our discretion. In most cases, billing is done after each project is completed and terms are due upon receipt unless other arrangements are made in advance. We also accept PayPal.

  • TG/ED Certified – State of Minnesota
  • Targeted Business Program – University of Minnesota
  • CERT Program
  • MnUCP/DBE
  • Level 2 CJIS Security & Awareness for Minnesota Criminal Justice & Law Enforcement 
  • EDWOSB
  • Federal/SAM

More testimonials

“I have worked with Patty for several years and she has provided me with superb, on time and flawless services. Her accuracy and punctuality are without par and I recommend her without hesitation. Patty is a great individual and a lot of fun to work with.” – A.P.
“Patty is definitely my go to gal for transcripts. I applaud her fast turn around, quality and value. You get all three when you book Patty. Her understanding of my technical subjects is amazing, spot on for terminology and accuracy. I always look forward to working with Patty.” – R.M.
​“Patty is incredible...like a force of nature! She is always personable and friendly. She is honest about how much time she thinks it will take her to do her job and then she always over-delivers. It is ALWAYS an absolute pleasure working with someone who is genuine and extremely competent...and just a lot of fun.” – B.A.
"We have been working with Word Tech and Patty Mesenbrink since 2005. Patty and her in-house staff are easy to work with, produce excellent transcripts of all of our audio and video files and always meet or exceed our deadlines and expectations with affordable and competitive rates. They have grown to be a trusted and reliable partner in our business. No matter how busy they are, they always make us feel like we are the most important client. Her work ethic is unmatched and we would never hesitate to recommend Patty to others." - E.R.
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